Some kind words from Relacs clients.
Thank you for all your help with finding a suitable aged care facility for my Dad. Not only was it lovely working with you, but you supported Mum through a very stressful time and helped us find a good place quickly.
From my first call to Relacs I experienced professionalism, understanding and amazing service. Jenny is a miracle worker.
Well explained placement and financial information gave us confidence in the process to follow. Subsequent placement and financial advice maintained that excellent standard.
I am pleased I engaged Relacs to assist me in placing my husband in care due to his dementia. Jenny was very caring and a great help. Amanda also assisted me and was friendly and helpful.
Very good initial interview. Took a great weight off my shoulders. Getting follow up and Relacs being in the know about vacancies is good.
Jenny kept us informed and updated in a calm efficient manner, it certainly reduced our stress levels. It took a lot of pressure off the family having such professional help.
From ‘start’ to ‘finish’ the service Relacs extended to our family was exemplary.
Being able to talk to Relacs and get advice quickly was very good and to be confident that forms were correct for Centrelink was the best thing. You gave sound advice on the financial aspect of placement.
We were happy with the speed in finding suitable places for Dad to look at and at the availability of Amanda to assist with financials at any time, always dealt with promptly, effectively and politely. The manner in which Jenny dealt with Dad was always pleasant and respectful.
Jenny was extremely helpful and compassionate in all aspects of the service. It was very personal and caring.
In the initial meeting Jenny and Amanda worked in unison with each other, which gave me confidence in the team. Applications for facilities were sent out promptly, great time saver for me. Financial information was clearly explained through directions given when needed.
Communications were always very good. Relacs were great in looking at options ‘outside the square’.
I appreciated the sensitive way Relacs went about sorting out respite accomodation from RPH and ultimately finding permanent care in just three weeks.
Relacs were extremely helpful and compassionate in all aspects of the service. It was very personal and caring.
Your professionalism was exceptional. Don was placed in respite, your matching of him to the facility was spot on. Thank you.
Professional, caring service. Jenny and Amanda went that little bit extra in their dealing with me. Thank you both!!
The whole process, which was daunting to me, was seamless and done in a very caring way. I found the perfect placement for my father.
Relacs communicated well with my daughter Joanne who acted on my behalf. They put a lot of effort into finding accomodation suitable to our requirements.
The overall process for my sister and I was easy to follow and we did not feel pressure to commit until we were ready.
Relacs identified my mother’s needs, wants and requirements and provided for them. Her placement was handled professionally and smoothly by your rep, Jenny Grant.
Jenny was very professional while also showing compassion at all times. Very calming person at an emotional and trying time.
The sensitive way in which Jenny went about sorting out respite accommodation and ultimately finding permanent care was great. Jenny dealt with people at DVA and nursing homes in what for me was uncharted waters.
The ease that Jenny and Amanda both found and costed placement was both professional and caring. Can’t state that enough.